Terms of Service

Service Scope

VPNYV provides subscriptions to international routes and access to client software for cross-border access and access to international websites. Supported platforms include Windows / macOS / iOS / Android / Linux. Users are responsible for having a working underlying network connection and compatible devices, and can obtain subscriptions and client software through the user panel.

Service delivery is subject to the selected plan and the benefits shown in the user panel. Accounts, content licenses, and regional rules for international websites are determined by their respective platforms. Network connectivity does not include membership benefits on those platforms or replace their usage permissions.

Account & Subscription Rules

No email address is required. Create an account with a username and password. Keep your account password and subscription link secure; do not post them publicly or give them to others to hold. A subscription link acts as an access credential. If you notice unusual activity, update the relevant credentials promptly and submit a support ticket.

There is no limit on the number of devices connected at the same time, for devices owned or managed by you. This does not permit sharing accounts with others or distributing subscriptions. Reselling, renting, or publicly sharing subscriptions, and using an account to provide access to third parties, are prohibited.

Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages remain available until used and never expire. Choose a plan based on your needs. See the plans page for prices, and verify the plan name, data allowance, and amount due before payment.

Lawful Use Requirements

Users must comply with the laws and regulations that apply where they are located and to their activities, as well as the rules of the platforms they access. The service must not be used for fraud, violations of others' privacy or intellectual property rights, distributing unlawful content, or any other unlawful purpose.

Network attacks, malicious scanning, sending spam, and activities that interfere with other users' connections are prohibited. Do not misuse another person's credentials, evade account management measures, or abuse service resources through automation. Users are responsible for their own actions and the content they publish.

Availability & Scope of Liability

Connection quality depends on the underlying network, device settings, route congestion, maintenance, and the status of the destination platform. VPNYV does not guarantee access to every third-party service at all times or in all regions, or guarantee specific speeds, latency, or how a platform determines content availability by region.

If an issue occurs, first check your local network and subscription status, then submit a ticket with the relevant troubleshooting details. VPNYV will investigate or adjust routes as appropriate. Impacts caused by changes to third-party platforms, underlying network failures, or events beyond reasonable control will be handled in accordance with applicable law and the circumstances. These terms do not exclude liability that cannot legally be limited.

Refund Terms

You may request a full refund for any reason within 7 days of your first payment. To apply, sign in to the user panel, use the support ticket portal to request a refund, and provide the relevant order details so the payment can be verified.

You do not need to prove that you experienced connection problems. Do not send your password or full subscription link in a support ticket. Refund progress and the outcome will be communicated through the ticket. Processing times depend on the payment provider, so no fixed arrival time is promised. You may still submit a ticket about a dispute after this period; it will be handled according to the circumstances and applicable law.

Account Closure & Changes to These Terms

For reselling or sharing subscriptions, credential theft, unlawful use, or repeated interference with the service, VPNYV may restrict relevant features, suspend connections, or close an account as appropriate. Any action will take into account the nature of the conduct and verifiable information. Users may submit an explanation and request a review through a support ticket. Account actions do not automatically remove refund or dispute rights granted by law.

Changes to these terms will be posted on this page, and the date at the top will be updated. Material changes to purchased benefits will be explained through an on-site announcement or notice in the user panel. Changes will not retroactively reduce refund commitments that have already taken effect. If you have questions or do not agree with the changes and wish to stop using the service, contact support through a ticket to discuss next steps.